Privacy Policy

This privacy policy explains how Odessey RV Repair ("we", "us", "our") collects, uses, stores, and shares personal data when you use our website or contact us. We are committed to handling your personal information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Odessey RV Repair is a vehicle and RV repair business operating from 74 Wartnaby St, Market Harborough LE16 9BE, United Kingdom. For data protection purposes, we are the data controller for personal information collected through this website.

If you have questions about how we handle your data, you can contact us at: [email protected] or by post at the address above.

2. What Personal Data We Collect

We may collect the following types of personal information:

• Contact information: name, email address, and telephone number when you complete our contact form.
• Vehicle information: details about your vehicle that you choose to share when requesting a service.
• Usage data: information about how you use our website, including pages visited, time on site, and browser type. This is typically collected through cookies and analytics tools.
• Communications: records of any correspondence you send to us by email or through the contact form.

3. Why We Collect Your Data

We collect and use personal data for the following purposes:

• To respond to enquiries submitted through the contact form.
• To arrange and carry out vehicle repairs and services you have requested.
• To send booking confirmations, service reminders, or follow-up communications related to work we have carried out, where this is relevant and you have not opted out.
• To improve our website and understand how visitors use it, using anonymised analytics data.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contract performance: when processing is necessary to carry out a service you have requested.
• Legitimate interests: when processing is necessary for our reasonable business purposes, such as responding to enquiries and understanding website usage.
• Consent: where we have requested and received your consent, for example for non-essential cookies.
• Legal obligation: where processing is required to comply with applicable law.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described above, or as required by law. In general:

• Contact form enquiries and related correspondence are retained for up to 2 years unless an ongoing service relationship exists.
• Service records may be retained for up to 6 years in accordance with standard business accounting requirements.
• Analytics data is typically retained in anonymised or aggregated form.

6. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers: third-party companies that help us operate our website or business (for example, hosting providers, email services). These providers are contractually required to handle data only as instructed.
• Legal and regulatory authorities: where required by law or to protect our legal rights.

7. Cookies and Analytics

Our website uses cookies to improve functionality and to collect anonymised usage data. For full information about the cookies we use and how to control them, please see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate data.
• Right to erasure: you can ask us to delete your data in certain circumstances.
• Right to restrict processing: you can ask us to limit how we use your data in certain circumstances.
• Right to object: you can object to processing based on legitimate interests.
• Right to data portability: you can ask for your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee the security of data transmitted to our website.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we use data or in applicable law. The date at the top of this page shows when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

For any questions about this privacy policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +44 078 5667 6815
• Post: 74 Wartnaby St, Market Harborough LE16 9BE, UK